Location: Remote Employment Type: Full-Time Are you passionate about shaping next-generation SaaS products and intelligent chat experiences? Our client is seeking a Business Analyst, where technology, design, and AI come together to redefine how users interact with digital platforms. About the Role As a Business Analyst, you will bridge the gap between product strategy, user experience, and technical execution. You’ll collaborate with UX/UI designers, AI engineers, and stakeholders across multiple teams to design and refine intuitive, data-driven chat interfaces. Key Responsibilities Product & AI Chat Experience • Partner with UX/UI designers and AI engineers to craft intelligent, user-friendly conversational experiences. • Define and optimize chat flows, intents, and user journeys for AI-driven interactions. • Monitor and analyze chat performance metrics to continuously enhance engagement and efficiency. Stakeholder Engagement • Act as a liaison between Product Management, Engineering, Data Science, and Customer Success teams. • Lead workshops, demos, and feedback sessions to align priorities and validate solutions. Data-Driven Decision Making • Leverage analytics and user feedback to guide product improvements and roadmap planning. • Support A/B testing and experimentation for AI chat features. Documentation & Process Improvement • Maintain clear documentation of requirements, workflows, and system interactions. • Identify process gaps and recommend improvements to streamline delivery and boost user satisfaction. Qualifications • Proven experience as a Business Analyst within SaaS environments. • Experience with AI chat systems, conversational design, or NLP-driven applications is a strong plus. • Strong analytical, communication, and stakeholder management skills. • Familiarity with agile development methodologies and modern product management tools. Why Join • Opportunity to work on cutting-edge AI-enabled SaaS solutions. • Collaborative, innovative, and growth-focused team culture. • Competitive compensation and flexible work environment.