In this role, you will oversee the daily operations of the calendar department, ensuring that court reporters are assigned to depositions, hearings, and legal proceedings in an efficient, accurate, and client-focused manner.
Who are you? We’re looking for an experienced people manager who enjoys driving performance, optimizing workflows, and partnering cross-functionally to support company growth and service delivery.
On a regular basis you will
- Manage and coach a team of 7–10 calendar assistants and associates to meet and exceed KPIs related to assignment fulfillment, timeliness, and client satisfaction.
- Oversee daily and long-term scheduling of court reporters and interpreters across multiple jurisdictions and time zones.
- Monitor department workload, coverage gaps, and capacity to proactively address issues and reallocate resources.
- Partner with sales, operations, and client service teams to ensure seamless communication and execution of high-profile or complex jobs.
- Optimize scheduling processes and tools (e.g., scheduling software or CRMs), identifying areas for efficiency improvements or automation.
- Serve as an escalation point for internal and external stakeholders regarding scheduling conflicts or urgent rescheduling needs.
- Recruit, train, and onboard new calendar team members; maintain a high-performing team culture through ongoing feedback and performance reviews.
- Track and analyze scheduling data to identify trends, gaps, and opportunities for operational improvement.
You’re gonna crush it if
- 4+ years of experience in scheduling, operations, or logistics coordination—within court reporting industry or a marketplace environment.
- 2+ years of people management experience, with a demonstrated ability to lead and develop teams.
- Strong organizational and time management skills with keen attention to detail.
- Excellent communication and interpersonal skills; ability to manage high-stakes conversations with professionalism and tact.
- You have demonstrated problem-solving skills and the ability to manage competing priorities in a fast-paced environment.
- You have proficiency with Zendesk (not required, but a plus!).